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Resources

US Customs & Border Protection

CBP Information Center

Need answers? We recommend you first use our CBP Information Center website at help.cbp.gov, which has more than 500 answers about CBP policies and procedures.

The CBP Information Center is open Monday–Friday, 8:30 a.m.–8 p.m. Eastern Time.

Canada Border Services Agency

Before you contact us, please review the help topics.

Phone

We can help with:

  • general questions about Advance Declaration in ArriveCAN

  • basic problem solving

  • guiding you through Advance Declaration in ArriveCAN

Hours of operation

7 am to 7 pm ET, Monday to Friday.

Closed on statutory holidays and weekends.

Contact information

Services are offered in English and French.

  • Telephone: 1-800-461-9999 (toll-free from Canada or the U.S)

  • Teletypewriter (TTY): 1-866-335-3237 (Canada and U.S. only)

  • Outside Canada or the U.S.: 1-204-983-3500 or 1-506-636-5064 (long distance charges apply)

Traveling in Europe, these links are very helpful if you plan to go to Switzerland or France and

you must be aware of the necessary vignettes (sticker or e-vignette.)

 

For Switzerland: https://www.ch.ch/en/vehicles-and-traffic/how-to-behave-in-road-traffic/motorway-vignette/ 

 

For France: https://www.france.fr/en/article/crit-air-anti-pollution-vehicle-sticker/#how-do-i-get-a-critair-sticker-4

 

 

FOR USA & CANADA HERE ARE HELPFUL FORMS YOU CAN FILL OUT ONLINE

 

For the USA:

ESTA - https://esta.cbp.dhs.gov/esta

 

For Canada:

eTA - https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html

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